Privacy Policy

 

This Privacy Policy describes how shop.zubax.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at sales@zubax.com or by mail using the details provided below:

Zubax Robotics OÜ, Akadeemia tee 21/1, 12618 Tallinn , Estonia

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

  • Device information
    • Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
    • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
    • Disclosure for a business purpose: shared with our processor Shopify, Omniva, FedEx/TNT Express, Google, Facebook, Twitter, and LinkedIn.
    • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Order information
    • Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
    • Source of collection: collected from you.
    • Disclosure for a business purpose: shared with our processor Shopify, Omniva, and FedEx/TNT Express.
    • Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
  • We use Google to power our ads and conversion tracking. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy.
  • We use Facebook to power our ads and conversion tracking. You can read more about how Facebook uses your Personal Information here: https://www.facebook.com/privacy/policy.
  • We use Twitter to power our ads and conversion tracking. You can read more about how Twitter uses your Personal Information here: https://twitter.com/en/privacy.
  • We use LinkedIn to power our ads and conversion tracking. You can read more about how LinkedIn uses your Personal Information here: https://www.linkedin.com/legal/privacy-policy.

Behavioural Advertising

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:

  • FACEBOOK - https://www.facebook.com/settings/?tab=ads
  • GOOGLE - https://www.google.com/settings/ads/anonymous
  • TWITTER - https://business.twitter.com/en/help/troubleshooting/how-twitter-ads-work.html
  • LINKEDIN - https://www.linkedin.com/psettings/guest-controls

  • Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/.



    Using Personal Information

    We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

    Lawful basis

    Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:

    • Your consent;
    • The performance of the contract between you and the Site;
    • Compliance with our legal obligations;
    • To protect your vital interests;
    • To perform a task carried out in the public interest;
    • For our legitimate interests, which do not override your fundamental rights and freedoms.

    Retention

    When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

    Automatic decision-making

    If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

    We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

    Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

    Services that include elements of automated decision-making include:

    • Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours.
    • Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days.

    Your rights

    GDPR

    If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above with Subject Title "Personal Information Access/Update/Removal."

    Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s Data Processing Addendum: https://www.shopify.com/legal/dpa.

    CCPA

    If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above or go to the opt-out page: https://shop.zubax.com/pages/ccpa-opt-out

    If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above.

    Cookies

    Cookies Necessary for the Functioning of the Store

    Name

    Function

    Duration

    _ab

    Used in connection with access to admin.

    2y

    _shopify_country

    For shops where pricing currency/country set from GeoIP, that cookie stores the country we've detected. This cookie helps avoid doing GeoIP lookups after the first request.

    session

    _shopify_m

    Used for managing customer privacy settings.

    1y

    _shopify_tm

    Used for managing customer privacy settings.

    30min

    _shopify_tw

    Used for managing customer privacy settings.

    2w

    _storefront_u

    Used to facilitate updating customer account information.

    1min

    c

    Used in connection with checkout.

    1y

    cart

    Used in connection with shopping cart.

    2w

    cart_currency

    Set after a checkout is completed to ensure that new carts are in the same currency as the last checkout.

    2w

    cart_sig

    A hash of the contents of a cart. This is used to verify the integrity of the cart and to ensure performance of some cart operations.

    2w

    cart_ts

    Used in connection with checkout.

    2w

    cart_ver

    Used in connection with shopping cart.

    2w

    checkout

    Used in connection with checkout.

    4w

    checkout_token

    Used in connection with checkout.

    1y

    dynamic_checkout_shown_on_cart

    Used in connection with checkout.

    30min

    hide_shopify_pay_for_checkout

    Used in connection with checkout.

    session

    master_device_id

    Used in connection with merchant login.

    2y

    previous_step

    Used in connection with checkout.

    1y

    remember_me

    Used in connection with checkout.

    1y

    shopify_pay

    Used in connection with checkout.

    1y

    shopify_pay_redirect

    Used in connection with checkout.

    30 minutes, 3w or 1y depending on value

    storefront_digest

    Stores a digest of the storefront password, allowing merchants to preview their storefront while it's password protected.

    2y

    tracked_start_checkout

    Used in connection with checkout.

    1y

    checkout_one_experiment

    Used in connection with checkout.

    session

    checkout_session_lookup

    Used in connection with checkout.

    3w

    checkout_session_token_id

    Used in connection with checkout.

    3w


    Reporting and Analytics

    Name

    Function

    Duration

    _landing_page

    Track landing pages.

    2w

    _orig_referrer

    Track landing pages.

    2w

    _s

    Shopify analytics.

    30min

    _shopify_d

    Shopify analytics.

    session

    _shopify_fs

    Shopify analytics.

    30min

    _shopify_s

    Shopify analytics.

    30min

    _shopify_sa_p

    Shopify analytics relating to marketing & referrals.

    30min

    _shopify_sa_t

    Shopify analytics relating to marketing & referrals.

    30min

    _shopify_y

    Shopify analytics.

    1y

    _y

    Shopify analytics.

    1y

    _shopify_evids

    Shopify analytics.

    session

    _shopify_ga

    Shopify and Google Analytics.

    session

    __Secure-1PAPISID

    Targeting cookie. Used for targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising.

    2y

    __Secure-1PSID

    Used for targeting purposes to build a profile of the website visitor's interests in order to show relevant & personalised Google advertising

    2y

    __Secure-1PSIDCC

    Cookie required to use website options and services

    1y

    __Secure-3PAPISID

    Profiles the interests of website visitors to serve relevant and personalised ads through retargeting.

    2y

    __Secure-3PSID

    Targeting cookie. Used to profile the interests of website visitors and display relevant and personalised Google ads.

    2y

    __Secure-3PSIDCC

    Targeting cookie. Used to create a user profile and display relevant and personalised Google Ads to the user

    2y

    __Secure-ENID

    To secure digitally signed and encrypted data from the unique Google ID and store the most recent login time that Google uses to identify visitors, prevent fraudulent use of login data and protect visitor data from unauthorized parties. This can also be used for targeting purposes to display relevant and personalized advertising content.

    1y

    _clck

    To store a unique user ID.

    1y

    _fbc

    To store last visit.

    2y

    _ga_K219Q3ZEFV

    Used to distinguish users.

    2y

    _scid

    Sets a unique ID for the visitor, that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real-time bidding for advertisers.

    13m

    _twitter_sess

    This cookie allows the use of Twitter features without having to log in, and contains some tracking information that Twitter uses to improve their services.

    session

    1P_JAR

    Based on recent searches and previous interactions, custom ads are placed on Google websites.

    1w

    AEC

    Ensures that requests within a browsing session are made by the user, and not by other sites. These cookies prevent malicious sites from acting on behalf of a user without that user’s knowledge.

    6m

    APISID

    Google collects visitor information for videos played out by YouTube.

    2y

    ct0

    This cookie is set due to Twitter integration and sharing capabilities for the social media

    Persistant

    d_prefs

    Used by Twitter services, to monitor referral links, and login status.

    1d

    eu_cn

    This cookie is set due to Twitter integration and sharing capabilities for the social media.

    1y

    external_referer

    This cookie is set by Twitter on sites which include Twitter feeds or optional content sharing with Twitter.

    7d

    FPAU

    Used to collect information about the user and their activity on the website for analytics and reporting.

    90d

    HSID

    Security cookie to confirm visitor authenticity, prevent fraudulent use of credentials, and protect visitor data from unauthorised access.

    2y

    kdt

    This cookie is set due to Twitter integration and sharing capabilities for the social media

    2y

    NID

    To provide ad delivery or retargeting, store user preferences.

    6m

    optimizelyEndUserId

    To store a unique user ID.

    6m

    SAPISID

    Google Analytics customisation cookie. Used by the Google + 1 sharing button and is required to link content to your Google 1+ account.

    2y

    SID

    Google Analytics customisation cookie. Used by the Google + 1 sharing button and is required to link content to your Google 1+ account.

    2y

    SIDCC

    Security cookie to confirm visitor authenticity, prevent fraudulent use of credentials, and protect visitor data from unauthorised access.

    3m

    SSID

    Google collects visitor information for videos played out by YouTube, which are played out on integrated maps from Google Maps.

    2y

    twid

    Determine if user logged in during browser session; allow tweets; record number of times a page is tweeted

    Persistant

     

    The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

    You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

    Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: https://allaboutcookies.org/.

    Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

    Do Not Track

    Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

    Changes

    We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

    Complaints

    As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

    If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://www.aki.ee/en.

    Last updated: 10 October 2023